Legal
Privacy Policy
Last updated: March 20, 2026
RacquetSquads ("we", "our", "us") is committed to protecting your personal data. This policy explains what we collect, why we collect it, how we use it, and your rights.
1. Information We Collect
Account & Profile Data
When you register via the RacquetSquads mobile app or accept a club invitation, we collect your name, email address, profile photo (optional), and role within a club.
Activity Data
We collect match results, tournament participation, ladder rankings, and scheduling information to provide our sports management services.
Device & Usage Data
We automatically collect device identifiers, IP addresses, browser type, pages visited, and session duration to improve performance and security.
Communications
If you contact us or receive club invitations by email, we store those communications to fulfill the service.
2. How We Use Your Information
- Operate and improve the RacquetSquads platform and mobile app
- Manage club memberships, tournament draws, and match scheduling
- Send transactional emails (invitations, match notifications, results)
- Display your match history, ladder rankings, and tournament results
- Monitor platform security and prevent fraud or abuse
- Comply with applicable legal obligations
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Match results and tournament history may be retained in anonymised form.
5. Security
We implement industry-standard security measures including encrypted data transmission (TLS), secure token-based authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We will notify you promptly if a breach affects your data.
6. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your account and personal data (see our Delete Account page)
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal of consent: Where we rely on consent, you may withdraw it at any time
To exercise these rights, contact us at privacy@racquetsquads.com. We will respond within 30 days.
8. Children's Privacy
RacquetSquads is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notification. The 'Last updated' date at the top of this page reflects the most recent revision. Continued use of RacquetSquads after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Privacy enquiries: privacy@racquetsquads.com
General contact: hello@racquetsquads.com